Senior IT Technical Support Specialist

TL;DR

Senior IT Technical Support Specialist: Providing comprehensive technical support for global employees with an accent on endpoint management, identity access, and hardware lifecycle processes. Focus on resolving complex technical issues, maintaining IT documentation, and improving support workflows to ensure a seamless technology experience.

Location: Must be based in Bucharest, Romania, with a requirement to work on-site at the office a minimum of three days per week.

Salary: 192,000–240,000 RON

Company

hirify.global is a market-leading SaaS provider specializing in Sales Performance Management (SPM) solutions that empower revenue leaders to optimize strategy and performance.

What you will do

• Provide global technical support, troubleshooting, and resolution for endpoint devices, SaaS applications, and collaboration tools.
• Manage end-to-end employee lifecycle processes, including onboarding, offboarding, account provisioning, and asset recovery.
• Maintain user accounts, permissions, and device records across IT systems.
• Partner with Security and external vendors to manage device security, patching, and hardware service requests.
• Create and maintain technical documentation, knowledge articles, and support procedures.
• Identify recurring technical issues and recommend improvements to support tooling and employee experience.

Requirements

• Experience supporting employees in a corporate, SaaS, or multi-location environment.
• Proficiency in managing corporate devices, including deployment, troubleshooting, and lifecycle management.
• Familiarity with identity and access management platforms like Active Directory, Entra ID, or Okta.
• Experience with endpoint management tools such as Intune, Jamf, or SCCM.
• Strong communication skills with the ability to explain technical concepts to non-technical audiences.
• Degree, diploma, or certification in Information Technology or equivalent practical experience.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage tailored to local needs.
• Paid time off and public holidays.
• Dedicated volunteer days to support community initiatives.
• Ignite Days for continuous professional learning and skill development.
• Tuition assistance for ongoing education and development.