Claims Handler (Insurance)

TL;DR

Claims Handler (Insurance): Managing the end-to-end customer journey for property insurance claims with an accent on policy analysis and customer communication. Focus on determining claim coverage, arranging settlements, and ensuring regulatory compliance.

Location: Must be based in Preston, UK. Hybrid working available after probation.

Company

A specialist professional services and technology firm partnering with leading insurance, highly regulated, and global businesses.

What you will do

• Liaise with customers, insurers, and suppliers nationwide.
• Analyze policies to determine claim coverage and devise processing strategies.
• Manage policyholder correspondence regarding claim progress.
• Set up new claims, appoint contractors, and update internal systems.
• Issue payments and arrange claim settlements.
• Ensure compliance with contractual and regulatory requirements.

Requirements

• Strong communication skills and an empathetic, customer-centric approach.
• Ability to deliver swift outcomes in fast-paced environments.
• High attention to detail.
• Strong numeracy, literacy, and IT skills.
• Professionalism and grace when handling challenging conversations.
• Must be located in or able to work from Preston, UK.

Culture & Benefits

• Funding for professional qualifications and a leadership training programme.
• Pension scheme with 5% employee and 5% employer contributions.
• 25 days holiday, increasing with tenure.
• Flexible working options, including hybrid work after probation.
• Wellbeing center, EAP 24/7 confidential helpline, and high street discounts.
• Inclusive employment policies covering menopause, fertility, and sabbatical.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview.
• Offer and onboarding.