Strategic Customer Success Manager (Enterprise Software)

TL;DR

Strategic Customer Success Manager (Enterprise Software): Driving product adoption and success plans for high-profile enterprise customers with an accent on stakeholder management and technical advocacy. Focus on managing the customer product adoption journey, resolving critical escalations, and aligning internal resources to ensure business objectives are met.

Location: Singapore (Flexible WFH policy)

Company

hirify.global is a leading provider of enterprise data cloud platforms that help companies transform complex data into actionable insights.

What you will do

• Drive Success Plans and act as a trusted advisor for high-profile enterprise customers.
• Manage the end-to-end product adoption journey, ensuring timelines and business objectives are met.
• Coordinate between customers and internal teams (Engineering, Product Management, Support) to resolve issues.
• Manage critical escalations and navigate complex stakeholder environments.
• Analyze customer data and activity to identify trends, gaps, and opportunities for improvement.

Requirements

• 5+ years of relevant experience in a customer-facing technical or business role.
• Experience with large-scale data platforms and software implementation/upgrade management.
• Strong understanding of data management, ITIL concepts, and networking.
• Proficiency with RDBMS (e.g., Oracle, MySQL, Teradata).
• Fluent English proficiency.
• Degree in a related field or equivalent professional experience.

Culture & Benefits

• Flexible WFH policy and generous PTO.
• Mental and physical wellness programs.
• Phone and internet reimbursement.
• Continued career development opportunities and paid volunteer time.
• Inclusive environment with Employee Resource Groups.