Senior Customer Success Manager (Enterprise)

TL;DR

Senior Customer Success Manager (Enterprise): Managing high-value agency relationships to drive product adoption and growth with an accent on consultative support and strategic success planning. Focus on identifying growth opportunities, reducing churn risk, and translating complex data into actionable client stories.

Location: New York, USA (Hybrid). Candidate must be authorized to work in the United States (E-Verify participant).

Salary: $100,000–$110,000

Company

hirify.global is a global data tech company providing advanced market research and audience profiling insights.

What you will do

• Own and manage relationships with large agency clients to realize product value and support growth.
• Consult clients on solving business challenges and achieving desired outcomes using hirify.global data sets.
• Develop and track strategic success plans to document and monitor client goals.
• Collaborate with Account Managers to identify and support expansion opportunities.
• Analyze usage reports and execute engagement strategies for lapsed users.
• Act as the voice of the customer by channeling feedback to internal product and strategy departments.

Requirements

• Proven experience in Customer Success or Account Management roles.
• Strong analytical skills with a high attention to detail.
• Ability to translate data into compelling stories and present with confidence.
• Strong interpersonal skills for building robust internal and external relationships.
• Must be authorized to work in the US.

Nice to have

• Experience working within a SaaS business or with market research/audience profiling data.
• Proficiency with tools such as Salesforce, Intercom, Mixpanel, or Zendesk.

Culture & Benefits

• Health & Wellbeing: Top-tier health, dental, and vision insurance, plus mental health support.
• Financial: Competitive pay and 401(k) matching via Voya.
• Time Off: 23 days annual leave, paid sick days, and office closures during holidays.
• Work-Life Balance: Flexitime, early Friday finishes, and work-from-anywhere flexibility.
• Growth: Access to accredited learning and professional development programs.