Business Compliance Manager (Fintech)

TL;DR

Business Compliance Manager (Fintech): Ensuring positive customer outcomes and regulatory alignment with an accent on UK Consumer Duty and conduct risk management. Focus on assessing customer journeys, implementing outcome frameworks, and identifying regulatory risks within a high-growth digital banking environment.

Location: Remote or Hybrid in Lithuania, Portugal, Romania, or Spain. Offices available in Barcelona, Lisbon, Madrid, and Vilnius.

Salary: €3,600 – €4,500 gross monthly (for Lithuania)

Company

A global financial super app delivering spending, saving, and investing products to over 75 million customers worldwide.

What you will do

• Drive the assessment and enhancement of consumer outcomes across products, services, and customer journeys.
• Provide expert guidance on UK Consumer Duty requirements and conduct risk expectations.
• Partner with Product, Operations, Legal, Risk, and Compliance teams to identify and address customer outcome risks.
• Conduct thematic reviews and root-cause analyses to identify opportunities for improvement.
• Produce high-quality reports and data-driven insights for senior stakeholders.
• Mentor junior team members and contribute to a customer-centric decision-making culture.

Requirements

• 5+ years of experience in regulatory compliance.
• In-depth knowledge of UK regulatory frameworks, including Consumer Duty and conduct risk requirements.
• Experience within fintech, digital banking, payments, or technology-led financial services.
• Experience in first-line compliance, business compliance, conduct risk, or product compliance functions.
• Ability to operate effectively in fast-paced, high-growth environments.
• Excellent analytical and problem-solving capabilities.

Nice to have

• Exposure to product governance, product risk, or customer journey reviews.
• Experience leading projects or mentoring junior colleagues.
• Experience partnering across business areas within a regulated environment.

Culture & Benefits

• Inclusive and diverse workplace supported by a dedicated D&I Framework.
• Certified as a Great Place to Work™.
• Opportunity to work in a high-growth, multicultural environment.
• Flexible work arrangements (remote and hybrid options).