Service Sales Manager

TL;DR

Service Sales Manager (Flow Control/After-sales): Manage after-sales service for Flow Control business, develop team competence, and propose value-added service solutions to existing and new customers with an accent on Indonesia service budget ownership, service engineering/centre utilization, and shutdown planning and management. Focus on leading and developing service employees while improving service performance through reviews and actionable recommendations.

Location: Pekanbaru, Indonesia (primary) or further assignment in Indonesia

Company

hirify.global is a global developer and supplier of technologies, automation and services for process industries.

What you will do

• Collaborate with Sales and Product Line(s) to propose value-added services and solutions to existing and new customers.
• Own Indonesia service budget and drive utilization rate and policy recommendations for Service Engineer(s) and Service Centre(s).
• Maintain relationships with key end users and maximize hirify.global (Neles) Service Portfolio for shutdown planning and shutdown management.
• Provide operational framework and guidance based on service strategy.
• Review service performance and propose plans to improve service performance.
• Lead, direct, evaluate, and develop a team of service employees to meet agreed service standards.

Requirements

• Bachelor’s degree in engineering or relevant educational background.
• At least 5 years of experience in flow control, plus a couple of years of management experience, preferably in Oil & Gas.
• Fluent English.
• Valid driving license and willingness to travel.
• Ability to maintain customer relationships in various situations.
• Ready to obtain a local contract in Indonesia and does not require a work permit.

Culture & Benefits

• Work with a global industry leader and access to learning opportunities.
• Role includes technical challenges and clear success outcomes.
• Safety-first, customer-close approach and teamwork-focused environment.