Sales Service Representative (Vietnamese-Speaking)

TL;DR

Sales Service Representative (Fintech): Managing client relationships and guiding prospective customers through debt settlement solutions with an accent on clear communication and financial empathy. Focus on building trust, maintaining accurate CRM records, and achieving sales performance goals while working remotely during U.S. business hours.

Location: Must be based in Vietnam and available to work U.S. business hours.

Company

A leading debt settlement agency providing personalized financial solutions to clients across the United States and Canada.

What you will do

• Handle inbound calls from prospective clients interested in debt settlement and consolidation.
• Build rapport and trust to understand client financial needs and recommend appropriate solutions.
• Conduct timely follow-ups and outbound calls to manage the sales pipeline.
• Maintain detailed and accurate records of all client interactions within the CRM.
• Collaborate with sales and customer service teams to improve processes and reach company goals.

Requirements

• Fluent in both Vietnamese and English (verbal and written).
• Previous experience in sales, customer service, or client-facing roles.
• Strong organizational skills and experience using CRM systems.
• Ability to work independently in a remote environment.
• Must be located in Vietnam and able to align with U.S. business hours.

Culture & Benefits

• Competitive base salary with performance-based incentives.
• Fully remote work environment.
• Comprehensive onboarding and ongoing professional training.
• Opportunities for career growth and advancement.
• Supportive team culture focused on meaningful work.

Hiring process

• Application review and intro video submission.
• Client interview.
• Offer and onboarding.