Customer Success Manager, Channel (SaaS)

TL;DR

Customer Success Manager, Channel (SaaS): Managing and growing revenue through the hirify.global reseller program with an accent on partner marketing, retention, and conflict resolution. Focus on driving Net Dollar Retention through cross-sell/upsell activities and optimizing channel partner growth.

Location: Hybrid in Austin, Texas. This position is NOT eligible for visa sponsorship.

Company

hirify.global provides a Unified IT Operations Platform for endpoint management, autonomous patching, backup, and remote access.

What you will do

• Maintain and grow relationships with channel partners and customers.
• Drive Net Dollar Retention through cross-sell and upsell activities.
• Manage customer communications and employ conflict resolution strategies.
• Negotiate and close contracts to achieve profitability and retention objectives.
• Analyze marketing trends to identify and secure new sales opportunities within existing accounts.
• Collaborate with CAMs and the channel team to support larger strategic initiatives.

Requirements

• 3-5 years of experience working with Channel Partners, Value Added Resellers (VARs), Distributors, or Managed Service Providers (MSPs).
• Deep understanding of the reseller channel and partner growth enablement.
• Proven ability to build and maintain a strong network of partners.
• Strong written and verbal communication skills.
• Analytical and strategic mindset with proven problem-solving capabilities.
• Must be based in Austin, Texas (Hybrid) and must not require visa sponsorship.

Culture & Benefits

• Hybrid remote work flexibility to support work-life balance.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan for financial future preparation.
• Unlimited PTO.
• Opportunities for professional growth and career advancement.