Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the customer lifecycle from onboarding to power-user status for a data analytics platform with an accent on retention strategies and customer satisfaction. Focus on tailoring data insights into actionable strategies and refining the product based on customer feedback.

Location: Remote-first (Silicon Valley-based)

Company

hirify.global is a Silicon Valley-based company that makes data analytics available for everyone.

What you will do

• Serve as the primary contact for onboarding new customers and training platform end-users.
• Develop a deep understanding of customers’ business challenges to drive continuous value.
• Collaborate with the CEO and Data Science team to translate insights into actionable success strategies.
• Craft customer engagement strategies that promote long-term retention and loyalty.
• Gather customer feedback to help the product development team refine the platform.

Requirements

• Proven record of success in customer-facing roles within tech, SaaS, or B2B organizations.
• Strong analytical abilities and comfort working with data to uncover insights.
• Experience in creating and delivering onboarding and training programs.
• Exceptional communication skills with the ability to negotiate and build rapport.

Nice to have

• Background in the data analytics or business intelligence industry.
• Customer-first mindset with a proactive approach to solving problems.
• Proficiency in using data and analytics tools to inform success strategies.

Culture & Benefits

• Opportunity to work on an innovative data product.
• Remote-first work environment.
• Competitive salary and stock options.
• Unlimited PTO.
• Hardware compensation policy and company-sponsored off-sites.