Patient Coordinator (Healthcare)

TL;DR

Patient Coordinator (Healthcare): Managing patient communications and administrative workflows for a functional medicine practice with an accent on scheduling, EMR maintenance, and patient support. Focus on delivering an exceptional patient experience while ensuring HIPAA compliance and operational efficiency within a U.S. healthcare environment.

Location: Must be based in South Africa. Working hours: Eastern Standard Time (EST).

Company

hirify.global is a staffing agency supporting growing medical practices with remote administrative and operational talent.

What you will do

• Manage inbound patient communications via phone, text, and fax.
• Coordinate and schedule patient appointments efficiently.
• Maintain and update patient records within the EMR system.
• Upload and organize clinical documentation and laboratory results.
• Support providers with daily administrative tasks and workflow improvements.
• Ensure all patient interactions and documentation meet high standards of professionalism and confidentiality.

Requirements

• Previous experience in a U.S. medical office, healthcare administration, or patient coordination role.
• Excellent spoken and written English with a clear, professional telephone manner.
• Strong customer service and interpersonal communication skills.
• Exceptional organizational skills and attention to detail.
• Understanding of HIPAA and patient confidentiality requirements.
• Ability to work full-time (40 hours per week) during Eastern Standard Time (EST) hours.

Nice to have

• Experience in functional medicine, primary care, or concierge medicine.
• Familiarity with Cerbo EMR, Spruce, or similar healthcare software.
• Prior remote healthcare support experience.

Culture & Benefits

• Opportunity to grow within a collaborative and expanding medical practice.
• Role with increasing responsibility in patient operations and workflow management.
• Supportive environment focused on patient-centered care.