Customer Service & Dispatch Coordinator (HVAC)

Location: Philippines; fully remote during U.S. EST hours

Company

hirify.global is hiring for a U.S.-based home services operation.

What you will do

• Handle high-volume customer interactions by phone, email, and chat from inquiry through job completion.
• Schedule and dispatch HVAC, plumbing, and electrical service jobs based on technician availability, skills, and location.
• Maintain daily and weekly service calendars, monitor job progress, and adjust schedules in real time.
• Maintain accurate records in ServiceTitan or a similar field-service CRM, including job notes, invoices, and service documentation.
• Support membership and service-plan upselling, booking optimization, and customer retention.
• Coordinate with customer service teams, dispatch teams, and field technicians to improve workflows and communication.

Requirements

• At least 2 years of customer service and dispatching experience in HVAC, plumbing, electrical, or related trades.
• Hands-on experience scheduling and dispatching service technicians.
• Proficiency with ServiceTitan or a similar field-service CRM.
• Strong spoken and written English communication skills.
• Ability to manage high call volumes, multitask, stay organized, and maintain attention to detail.
• Reliable high-speed internet, a professional workstation, and availability during U.S. EST hours.

Nice to have

• Experience with U.S.-based home services companies.
• Familiarity with membership or service-plan upselling.
• Experience working with remote or offshore teams.
• Exposure to customers in the Northeast U.S. market.

Culture & Benefits

• Fully remote work with structured workflows.
• Fast-paced, high-impact service environment.
• Opportunity to build expertise in dispatching, scheduling, and operations management.
• Growth opportunities within home services operations.
• Success is measured through booking conversion, accurate CRM records, technician utilization, customer satisfaction, and reliable workflow execution.