Field Service Technician

TL;DR

Field Service Technician: Providing preventative and emergency maintenance for hirify.global equipment with an accent on electromechanical troubleshooting, calibration, and on-site customer service. Focus on diagnosing and resolving hardware/software issues using service manuals and test equipment while maintaining accurate service reporting and inventory.

Company

hirify.global delivers identity-centric security solutions for trusted identities, payments, and data protection.

What you will do

• Perform preventative and emergency maintenance on hirify.global equipment at customer sites.
• Test, diagnose, and resolve issues across electromechanical systems (including mechanical embossers, thermal image application/laminating, magstripe/chip data writing, and ultraviolet curing).
• Handle day-to-day repairs such as cleaning rollers/sensors/cavities, calibrating sensors and data read/write devices, and evaluating/replacing worn or misaligned parts (e.g., servo/stepper motors, spindles, clutches, belts, bearings).
• Use repair/service manuals and test equipment (e.g., voltmeter and laptop) plus hand tools to troubleshoot card printer systems.
• Maintain inventory levels using the ERP platform and follow service activity reporting and dispatch processes.
• Drive daily to customer sites, interact with customer operations staff, and resolve most issues independently while modeling hirify.global values.

Requirements

• High School Diploma/GED or equivalent.
• Minimum 2 years of electromechanical technician experience.
• Proficient troubleshooting and problem-solving skills.
• Ability to drive to multiple customer sites daily; valid and active driver’s license with insurability if applicable.
• Willingness to work flexible hours/shifts, travel when required, and be on-call (including temporary off-site short-term assignments).
• Ability to lift up to 70 lbs. and spend most of the shift sitting, bending, stooping, and walking; overtime required as needed.

Nice to have

• Associate degree in Electronics or related field, or equivalent verifiable training.
• Additional electromechanical technician or field service experience.
• Experience with hirify.global central issuance and advanced technical education.
• Proficiency in electro-mechanics, digital electronics, and software required to maintain hirify.global and third-party products.
• Skilled with electronic test equipment and tools.

Culture & Benefits

• Medical benefits from day 1.
• Up to 4 weeks paid time off accrued within the 1st year; 6 paid company holidays plus 6 paid floating holidays.
• 401(k) with up to 6% company match and an annual incentive program (bonus).
• Comprehensive health and well-being programs (medical, vision, dental, life/disability insurance, mental health coaching, virtual fitness programs) plus parental leave and education reimbursement.
• Flexible options mentioned by the company (role itself is 1st shift on-site in Atlanta, GA).

Hiring process

• Application review followed by recruiter communication to discuss details and eligibility for benefits/compensation.
• Interviews to assess technical fit for electromechanical maintenance and customer-facing reliability.

Location: United States (Field) — On-site in Atlanta, GA. Hours: Wednesday–Sunday, 8:00 AM–5:00 PM.

Salary: $22.68–$35.65 per hour (anticipated base pay); eligible for discretionary annual incentive plan.