It Administrative Assistant

TL;DR

IT Administrative Assistant (System Engineering): Supporting key IT infrastructure functions including desktop hardware and software troubleshooting, ticket resolution, and end-user support with an accent on Windows 11 devices, service desk operations, and hardware deployments. Focus on diagnosing and resolving level 2 infrastructure issues, collaborating with managed services, and maintaining IT hardware in manufacturing and distribution environments.

Location: Onsite at 6050 East North Belt Rd, Las Vegas, Nevada, USA

Salary: $40,000 - $66,000 USD

Company

hirify.global Innovations, Inc. is a leading home, security, and digital products company focused on innovation and sustainability in residential and commercial markets.

What you will do

• Resolve IT service desk tickets and document solutions including knowledge base articles
• Troubleshoot and support desktop hardware, mobile devices, and peripherals both onsite and for remote users
• Assist with IT desktop deployments and computer imaging activities
• Support manufacturing and distribution IT hardware such as barcode readers and printers
• Collaborate with managed services team on Windows 11 device issues
• Work with IT vendors to resolve technical problems

Requirements

• Location: Must be onsite in Las Vegas, Nevada, USA
• Minimum Associates Degree in IT/IS related discipline
• 2+ years of experience in service desk and desktop support
• Experience with Windows desktops, Active Directory, and hardware troubleshooting
• Customer service experience and strong communication skills
• Familiarity with ITIL and ticketing systems such as ServiceNow

Culture & Benefits

• Comprehensive health plans and market-leading 401(k) program with company contribution
• Flexible time off and adoption benefits
• Employee Resource Groups fostering inclusion and belonging
• Supportive environment encouraging learning and bold decision-making