IT Support Specialist

TL;DR

IT Support Specialist (Microsoft 365/Windows): Managing Microsoft Cloud environments and Windows device fleets with an accent on Entra ID administration and advanced system troubleshooting. Focus on optimizing endpoint security, resolving complex network connectivity issues, and maintaining system stability across distributed environments.

Location: Must be based in the Philippines or Dominican Republic

Company

hirify.global provides professional virtual assistance and technical support services for global clients.

What you will do

• Manage Windows 10/11 environments, including user profiles, permissions, and device configurations.
• Administer Microsoft 365 and Microsoft Entra ID (Azure AD), covering MFA setup and Azure-joined device management.
• Diagnose and resolve OS and startup issues using PowerShell, DISM, SFC, and Event Viewer.
• Troubleshoot TCP/IP, DNS, VPN connectivity, and basic router/firewall hurdles.
• Perform hardware diagnostics on desktops/laptops and manage printer connectivity and driver setups.
• Maintain endpoint protection, conduct malware sweeps, and promote phishing awareness and security best practices.

Requirements

• 2+ years of experience in a dedicated IT Support or Help Desk role.
• Proficiency in Windows 10/11 administration and familiarity with Microsoft Entra ID and Azure environments.
• Solid understanding of TCP/IP, DNS, and VPN protocols.
• Experience using command-line tools (CHKDSK, SFC, DISM) and interpreting Event Viewer logs.
• Must be based in the Philippines or Dominican Republic.

Nice to have

• Experience with RMM (Remote Monitoring & Management) tools.
• Knowledge of professional backup and disaster recovery solutions.
• Hands-on experience with custom PC builds or hardware upgrades.
• CompTIA A+, Network+, or Microsoft Modern Desktop Administrator certifications.