Client Experience Manager (Asia)

TL;DR

Client Experience Manager (Logistics): Managing core operations and the end-to-end buyer experience for the Asia region with an accent on post-sale workflows and shipping strategy. Focus on leading a high-performing team, resolving complex logistics escalations, and optimizing cross-functional processes to enhance client satisfaction.

Location: Hong Kong

Company

hirify.global is a global auction house and retail entity specializing in exceptional art and luxury objects across 70 selling categories.

What you will do

• Recruit, train, and develop a high-performing team of Client Experience Coordinators.
• Own the end-to-end post-sale buyer experience, from invoicing through to final delivery.
• Define shipping strategies based on property value, destination risk, cost, and client expectations.
• Act as a senior escalation point for complex client issues and shipping failures.
• Collaborate with Finance, Compliance, Legal, and Tax teams to ensure accurate international shipping documentation.
• Lead continuous improvement initiatives to streamline workflows and reduce friction in the client journey.

Requirements

• Bachelor's degree.
• 3–5 years of experience in client service, operations, or logistics.
• Fluency in English, Cantonese, and Mandarin is essential.
• Must be able to read and write Traditional Chinese.
• Experience supporting high-net-worth or premium clients.
• Proficiency in Excel; experience with SAP or similar systems is preferred.

Culture & Benefits

• Opportunity to work with high-value luxury assets and a global network of specialists.
• Professional environment requiring high attention to detail and excellent judgment under pressure.
• Collaborative global operational structure across 40 countries.
• Flexible schedule required during peak sale periods, including evenings and weekends.