Health Claims Handler (Insurance)

TL;DR

Health Claims Handler (Insurance): Processing international medical claims and managing reimbursements with an accent on accuracy and member communication. Focus on assessing coverage, liaising with healthcare providers, and ensuring compliance with medical standards.

Location: Hybrid and Remote options available (must be based in the UK)

Salary: £26,000 – £28,500

Company

A global leader and pioneer in international medical insurance supporting travelers, expats, and businesses worldwide.

What you will do

• Review and process claims according to policy terms to ensure timely and accurate outcomes.
• Communicate with members, providers, and underwriters to resolve queries and provide updates.
• Verify that medical treatments meet accepted standards and costs are reasonable and customary.
• Manage inbound communication via phone, email, and digital platforms with empathy and professionalism.
• Maintain precise documentation and effectively manage individual workloads.
• Escalate complex cases, potential fraud, or complaints to the appropriate specialized teams.

Requirements

• High attention to detail and strong numerical accuracy.
• Excellent written and verbal communication skills.
• Ability to remain calm, diplomatic, and professional under pressure.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).
• Critical thinking and independent problem-solving mindset.
• Based in the UK (implied by currency and bank holidays)

Nice to have

• Background in healthcare, travel, medical, pet, or personal accident claims.
• Familiarity with private or international medical insurance.
• Experience managing claim reserves and producing reports.
• Language skills in German or Spanish.

Culture & Benefits

• Hybrid working options and internal promotion opportunities.
• Generous leave: 22 days plus 8 bank holidays (rising up to 30 days).
• Additional time off for birthdays and Christmas Eve.
• Diverse and inclusive culture with employee recognition awards.
• Company social events and surprise rewards.
• Two annual volunteer days.