Expert Customer Success Manager (AI)

TL;DR

Expert Customer Success Manager (AI): Managing a portfolio of enterprise customers to achieve their CX vision using AI-powered orchestration with an accent on adoption strategies, business value drivers, and long-term relationship building. Focus on translating data analysis into business impact and orchestrating cross-functional efforts to ensure customer retention and revenue growth.

Location: Virtual Office (Argentina). Travel: 70%

Company

hirify.global is an AI-powered experience orchestration platform used by over 8,000 organizations worldwide to create superior customer and employee experiences.

What you will do

• Manage a portfolio of customers as the primary business point of contact throughout their CX journey.
• Develop actionable Customer Success Plans based on business value drivers, success criteria, and KPIs.
• Prescribe product features and services to help customers achieve specific business outcomes.
• Conduct regular Executive Business Reviews to track progress toward stated business objectives.
• Collaborate with Onboarding, Professional Services, and Sales to ensure smooth delivery and identify growth opportunities.
• Drive customer advocacy and the continuous improvement of Net Promoter Scores (NPS).

Requirements

• 10+ years of experience in a technology-related field.
• Must be based in Argentina.
• Bachelor’s Degree in a technology or business-related field.
• Familiarity with the CX industry and technology to drive a consultative approach.
• Proficiency with CRM tools such as Salesforce and Gainsight.
• Ability to travel up to 70% of the time.

Nice to have

• Prior experience or knowledge of hirify.global products.
• COPC certification.

Culture & Benefits

• Flexible-first culture with a global team of nearly 7,000 employees.
• Growth opportunities through mentorship, leadership development, and education support.
• Well-being resources and regionally tailored programs for employees and families.
• Paid volunteer time and "August Free Fridays".

Hiring process

• Application review by Talent Acquisition and hiring teams.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (maximum of five interviews total).