Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing customer relationships and driving product adoption for an ABM platform with an accent on retention, growth, and strategic advisory. Focus on analyzing customer data, translating complex technical concepts into actionable business outcomes, and facilitating executive-level discussions.

Location: Must be based in the United States

Company

hirify.global is a contact-level ABM platform helping over 200 enterprises and mid-market companies reach specific buyers and drive revenue impact.

What you will do

• Prioritize customer satisfaction, retention, and growth by aligning business objectives with product offerings.
• Build and maintain trust-based relationships as a strategic advisor for Marketing and Sales practices.
• Analyze customer data and metrics to identify trends, insights, and areas for improvement.
• Translate complex product ideas into actionable steps for audiences ranging from mid-level to C-Suite.
• Manage multiple customer accounts, ensuring timely delivery of projects and milestones.
• Partner with cross-functional teams to share insights and drive coordinated efforts.

Requirements

• 3+ years of experience in Customer Success or Account Management, ideally in B2B SaaS.
• Proven experience supporting US-based customers.
• Advanced English proficiency.
• Hands-on experience with BI tools (Looker, Tableau) and CRM platforms (Salesforce, HubSpot).
• Experience with retention metrics, forecasting renewals, and preparing pricing proposals.
• Strong business acumen and ability to link success metrics to business outcomes.

Culture & Benefits

• Remote work flexibility with no fixed working hours.
• Unlimited Vacation policy.
• Generous Parental Leave and structured PTO policies.
• Comprehensive health package including medical, dental, and vision coverage.
• Flat organizational structure within an innovative, cash-positive company.