Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the full customer lifecycle for a competitive intelligence platform with an accent on driving adoption, renewals, and expansion. Focus on building deep customer relationships, demonstrating measurable ROI, and leading cross-functional account teams to ensure clients maximize value from AI-driven insights.

Location: Must be based in or able to work from Vancouver, Toronto, or London. Role is Office-First (Hybrid) with required in-office days on Mondays, Wednesdays, and Thursdays.

Compensation: CA$75,000 – CA$105,000 + Equity + Commission

Company

hirify.global is an AI-first SaaS company providing a unified platform for competitive intelligence, helping revenue teams win more deals through automated market and buyer insights.

What you will do

• Own the full customer relationship, including renewals, expansion, and forecasting for your assigned book of business.
• Drive platform adoption by ensuring AI agents and integrations are fully utilized by customers.
• Quantify and document ROI to demonstrate the platform's impact on win rates and revenue.
• Lead cross-functional account teams, including Sales, Researchers, and AI Solutions, to execute account strategy.
• Build multi-threaded relationships across all levels of the customer organization, from end-users to executive sponsors.
• Proactively identify and mitigate churn risks through data-driven signal awareness.

Requirements

• Proven track record in a CSM or commercial role with direct revenue accountability.
• Experience leading and coordinating cross-functional teams without direct authority.
• Strong discovery skills with the ability to connect business goals to platform outcomes.
• Commercial fluency in upsell conversations and business-case development.
• Ability to navigate complex stakeholder dynamics and drive change management.
• Must be able to work from the office in Vancouver, Toronto, or London on Mondays, Wednesdays, and Thursdays.

Nice to have

• Experience in competitive intelligence, product marketing, or sales enablement.
• Familiarity with technical integrations like CRM, Slack, or MCP.
• Hands-on experience with AI tools, prompt design, or workflow automation.

Culture & Benefits

• Comprehensive health and dental coverage starting on Day 1.
• Employee Stock Option Plan participation for all full-time employees.
• Flexible vacation policy.
• High-performance culture with direct access to leadership and career coaching.
• AI-first work environment with top-tier hardware and tooling.
• Dog-friendly office spaces in Vancouver and Toronto.