Customer Success Manager (Healthcare)

TL;DR

Customer Success Manager (Healthcare): Manage a portfolio of public-sector customers focusing on driving adoption, engagement, and measurable outcomes with an accent on navigating public-sector complexities such as procurement and budget cycles. Focus on building trusted partnerships, strategic relationship management, and improving population health outcomes.

Location: Remote within the United States excluding AK, AR, DE, HI, ME, MS, NM, OK, RI, SD, VT, WI

Salary: $99,500–$128,500 per year

Company

hirify.global is a medtech and software company on a mission to reverse metabolic disease through technology, personalized nutrition, and virtual care delivery.

What you will do

• Manage a portfolio of public-sector customers as their primary strategic partner.
• Lead business reviews focused on engagement, outcomes, and customer value.
• Build strong relationships with benefits leaders, HR teams, consultants, and executives.
• Partner cross-functionally to advocate for customer needs and deliver exceptional experiences.
• Identify risks, expansion opportunities, and strategic initiatives to strengthen partnerships.
• Share customer feedback internally to improve products and processes.

Requirements

• Must be located in the United States excluding specified states (AK, AR, DE, HI, ME, MS, NM, OK, RI, SD, VT, WI).
• 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, or related roles.
• Strong relationship-building, communication, and presentation skills.
• Experience working with executive-level stakeholders.
• Proactive use of AI tools to improve output and efficiency.

Culture & Benefits

• Remote-first company with office hubs in Denver and San Francisco.
• Location-based compensation structure with equity offers.
• Focus on people-first values, ownership, impact, transparency, and evidence-based decision making.
• Security and privacy training to comply with HIPAA regulations.