Customer Operations Specialist (Salesforce)

TL;DR

Customer Operations Specialist (Salesforce): Managing the full contract lifecycle and CRM data integrity for a U.S.-based client with an accent on high-volume outreach, contract execution, and billing accuracy. Focus on maintaining audit-ready records, driving contract completion through daily follow-ups, and optimizing operational workflows within Salesforce.

Location: Must be based in the UAE, Qatar, Bahrain, or Oman and available to work during U.S. business hours.

Company

hirify.global is a professional services firm hiring on behalf of a growing U.S.-based company.

What you will do

• Own the end-to-end contract lifecycle from initiation to execution.
• Conduct high-volume outbound outreach via phone and email to secure signed agreements.
• Maintain CRM accuracy by logging all customer activity and updating contract terms in Salesforce.
• Ensure all customer accounts have valid, accurate, and fully executed documentation.
• Manage billing operations, including AutoPay enrollment and collections support.
• Deliver daily performance reports on outreach activity and contract execution metrics.

Requirements

• 2–4+ years of experience in contract administration, customer operations, or billing.
• Strong proficiency in Salesforce (or similar CRM) and DocuSign.
• Advanced skills in Google Sheets and Microsoft Excel.
• Fluent English communication skills (written and verbal).
• Comfortable with high-volume outbound calling and objection handling.
• Must be available to work during U.S. business hours.

Nice to have

• Experience with recurring revenue (RMR) models and collections.
• Background in SaaS or service-based industries.

Culture & Benefits

• Remote work flexibility.
• High-ownership environment with clear performance expectations.
• Opportunity to directly impact revenue accuracy and operational risk.
• Structured workflows with measurable KPIs.

Hiring process

• Initial screening call.
• Recruiter interview.
• Final interview.