Field Service Technician I (Medical Devices)

TL;DR

Field Service Technician I (Medical Devices): Cleaning, refurbishing, sharpening, and repairing precision surgical instruments with an accent on accurate diagnostics, compliant maintenance/testing, and timely repair documentation. Focus on delivering on-site instrument repairs, managing customer expectations, and partnering with sales to support growth in the assigned territory.

Location: Kent, Washington, United States; Olympia, Washington, United States

Salary: $28.58/hr–$35.73/hr

Company

B. Braun Medical develops, manufactures, and markets medical products and services for infusion therapy and pain management.

What you will do

• Repair precision surgical instruments with guidance from Field Service Technicians II and senior technicians.
• Manage on-site repairs, maintenance, and testing of assigned instruments and equipment.
• Diagnose technical problems and determine proper solutions using strong problem-solving skills.
• Produce timely daily work orders and update customer reports as needed.
• Build and maintain customer relationships, manage customer expectations, and make appropriate recommendations based on customer requirements.
• Partner with sales teams to grow business in the assigned territory.

Requirements

• Ability to read and interpret safety rules, operating/maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Basic mathematical skills for calculations and interpreting bar graphs.
• Ability to apply common sense understanding to carry out instructions and solve problems involving several variables in standardized situations.
• Must comply with applicable ISO and FDA regulations as stated in the Quality Manual.

Culture & Benefits

• Healthcare, 401(k) plan, and tuition reimbursement.
• Work schedule: Monday–Friday, 7:00am–4:00pm.
• Commitment to patient, clinician, and environmental safety.
• Equal opportunity employer.