Manager, Field Service (Medtech)

TL;DR

Manager, Field Service (Medtech): Managing and training field-based repair personnel for on-site maintenance of surgical instruments and medical devices with an accent on service quality, operational efficiency, and revenue growth. Focus on coaching technicians, coordinating hospital repair schedules, and ensuring compliance with ISO and FDA regulations.

Location: Must be based in the United States (Dallas, TX or Hazelwood, MO preferred). Requires 40% to 70% travel to customer sites.

Salary: $101,437–$152,152

Company

hirify.global is a global leader in infusion therapy, pain management, and medical device manufacturing, committed to enhancing patient and clinician safety.

What you will do

• Manage and train mobile repair technicians to ensure consistent service delivery and repair quality.
• Coordinate repair scheduling at hospitals to maximize technician productivity.
• Drive incremental revenue by developing maintenance programs in collaboration with sales directors.
• Monitor and report monthly KPIs related to customer expectations, productivity, and revenue.
• Recruit, hire, and manage the budget for field-based repair staff.
• Ensure compliance with ISO and FDA regulations and maintain high standards of quality control.

Requirements

• Must be based in the United States and willing to travel 40% to 70%.
• Must be able to work in-person at clinical settings and comply with all vendor credentialing and vaccination requirements.
• 5+ years of experience in Field Service Management or supervision.
• Strong coaching, management, and problem-solving skills.
• Proficiency in computer programs, specifically Excel.
• Experience in customer-facing roles within hospital or healthcare environments.

Culture & Benefits

• Comprehensive healthcare coverage.
• 401(k) retirement plan.
• Tuition reimbursement programs.
• Commitment to professional development and Sharing Expertise philosophy.