Manager IT Operations

TL;DR

Manager IT Operations (System Engineering): Lead and develop IT Operations team in New York, managing escalations, performance metrics, and cross-functional projects with an accent on scaling IT support and operational efficiency. Focus on building dashboards, optimizing workflows, and collaborating across departments in a hybrid work environment.

Location: Hybrid role based in New York, NY with at least 2 days in office per week

Salary: $153,000 - $269,000 USD annually

Company

Figma is a product company focused on making design accessible to all through a collaborative platform used worldwide.

What you will do

• Lead and develop the New York IT Operations team and contractors through coaching and support
• Handle escalated issues, create documentation, and deploy new systems and processes to scale effectively
• Build and maintain dashboards with key helpdesk metrics to drive data-informed decisions
• Identify and address inefficiencies and bottlenecks in IT Operations workflows
• Partner cross-functionally to understand needs and drive common initiatives
• Manage procurement aligning with budget and forecast costs for resource optimization
• Lead IT projects from concept to completion involving cross-department collaboration

Requirements

• Location: Must be based in New York with hybrid work at the New York Hub
• 3+ years leading IT teams with diverse responsibilities
• 5+ years direct IT support experience
• Experience managing remote teams, multiple offices, and different time zones
• Strong skills administering Okta, Google Workspace, Zoom, Slack, JAMF, and other SaaS tools
• Ability to collaborate with technical and non-technical stakeholders globally and manage vendors and contractors

Culture & Benefits

• Competitive salary with equity and annual bonus plan
• Comprehensive health, dental, vision, and mental health benefits
• Retirement plan with company contribution
• Generous PTO, parental leave, and family planning support
• Learning and development stipend, work from home stipend, and cell phone reimbursement
• Supportive environment with accommodations for disabilities and inclusive hiring practices

Hiring process

• Video interviews with cameras on to ensure personal connection
• In-person onboarding required if hired
• Reasonable accommodations available throughout the hiring process upon request