Asset Management Specialist

TL;DR

Asset Management Specialist (Asset Management/MDM): Own the end-to-end lifecycle of customer-deployed hardware assets, including deployment, swaps, RMA, and end-of-life, with an accent on building reliable asset data and operational rigor. Focus on standing up scalable RMA and troubleshooting playbooks, driving root-cause with vendors, and completing the Hexnode to Esper migration while shaping fleet management tooling.

Location: San Francisco (hybrid schedule: 2-3 days in office), with hands-on time at the South SF warehouse and travel to merchant sites as needed

Salary: $85,000 base (plus pre-IPO equity)

Company

Owner builds an AI-native system that helps local business owners run operations, starting with restaurants.

What you will do

• Own customer asset lifecycle end-to-end: deployment, swaps/replacements, RMA, and end-of-life; keep asset data accurate as the fleet scales.
• Stand up and run the RMA process for field-defective hardware, including triaging QA failures and driving vendor root-cause conversations.
• Guide purchasing decisions for customer peripherals using field failure data; improve what gets bought and shipped.
• Drive the long tail of the Hexnode to Esper migration to completion, including cleanup of devices stuck in transition states.
• Build troubleshooting playbooks so Tier 2 (and eventually Tier 1) support can resolve hardware issues without escalation.
• Support fleet-wide hardware refresh and configuration rollout/rollback initiatives; contribute to fleet management tooling (per-location device view, CMDB, guided troubleshooting).

Requirements

• 3-4 years of relevant experience across IT asset management, hardware support engineering, MDM administration (Esper/Hexnode/Kandji/Jamf or similar), field operations, or customer-facing IT for a hardware product.
• Hands-on exposure to deployed hardware fleet operations: RMA workflows, vendor RCA, reverse logistics, and asset data hygiene.
• Strong systems thinking to turn tribal-knowledge processes into repeatable, documented, measurable workflows.
• Excellent writing skills for troubleshooting playbooks.
• Comfort working with engineers as peers and partnering with customer-facing teams to improve their workflows.

Nice to have

• Background in POS, retail hardware, or other industries with deployed customer-owned devices.
• Experience with CMDB and/or familiarity with Salesforce as a system of record for hardware assets.
• Comfort writing light scripts or SQL to investigate asset data.
• Experience being the first person in a function and growing into managing the team.

Culture & Benefits

• Hybrid workplace in San Francisco (2-3 days in office) with regular hands-on time at the South SF warehouse.
• Comprehensive health coverage and unlimited PTO.
• Pre-IPO equity package in addition to base salary.
• Opportunity to use tools like Claude and Codex to automate work and ship internal tooling quickly.

Hiring process

• Recruiter screen (30-minute video) to align on background and goals.
• Hiring manager screen (30-minute video) to go deeper on experience and working style.
• Full interview round (1-hour video) with senior stakeholders, followed by a final round (30-minute video) with senior leadership.