Customer Care Representative I (Remote)

TL;DR

Customer Care Representative I (Remote): Provide superior customer service for banking inquiries across accounts, transfers, loan questions, and digital banking support with an accent on first-call resolution, customer authentication, and secure handling of confidential information. Focus on resolving issues through active listening and critical thinking, escalating when needed, and meeting quality and productivity goals while supporting virtual branch solutions.

Location: Remote (must reside within 50 miles of Winter Haven, FL)

Salary: $33,664.00–$50,496.00 (Colorado pay range; actual offer based on skills, experience, and education)

Company

hirify.global is a financial partner focused on steady growth, community roots, and helping customers move forward.

What you will do

• Handle inbound phone inquiries timely and professionally, aiming for first-call resolution using active listening, probing, and critical thinking.
• Support customers with account and transaction inquiries (balances, transaction history, transfers, stop payments, loan inquiries) and phone banking PIN resets.
• Provide tier-one digital banking assistance, including Multi-Factor Authentication unlock/delete, Online Banking profile unlock, and password self-service tool support.
• Assist with debit card support: inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes.
• Promote virtual branch solutions and meet/exceed customer care quality and productivity goals.
• Ensure security of customer information by performing customer authentication on each call and escalating issues/trends to management as needed.

Requirements

• High School Diploma or equivalent.
• Previous customer service experience in an inbound call center and/or experience in financial services.
• Strong computer skills and ability to navigate multiple systems to quickly resolve customer issues.
• Excellent verbal communication, listening, and problem-solving skills; ability to handle confidential information professionally.
• Ability to work flexible hours when necessary and handle rotating Saturday shifts.
• Must reside within 50 miles of Winter Haven, FL for this remote role.

Culture & Benefits

• Remote work with eligibility standards and the ability for the company to modify remote work requirements or suspend remote work privileges.
• Dedicated work area required with privacy from other living areas.
• Annual regulatory compliance training and new hire customer care training.
• Dedicated internet and home setup requirements: minimum 10 Mbps download / 5 Mbps upload, and direct Ethernet connection to router/modem.
• Must be available to travel when necessary.

Hiring process

• Submit an application by the posted deadline (applications may still be considered after the deadline for qualified candidates).
• Interviews and evaluation based on skills, experience, and education; final compensation determined by the offer process.