Customer Care Representative (Fintech)

TL;DR

Customer Care Representative (Fintech): Providing superior support to bank customers by resolving inquiries and managing account-related tasks with an accent on first-call resolution and building rapport. Focus on maintaining high service standards, ensuring compliance with banking regulations, and delivering a seamless experience across multiple digital and phone channels.

Location: Must reside within 50 miles of Charleston, SC

Salary: $33,664 – $50,496

Company

hirify.global is a trusted financial partner committed to community growth, building trust, and fostering lasting relationships through forward-thinking financial solutions.

What you will do

• Resolve inbound customer inquiries regarding accounts, transactions, and digital banking support.
• Provide tier-one technical assistance for online banking profiles and debit card issues.
• Maintain accurate records and interpret customer information using internal systems.
• Promote virtual branch solutions to meet or exceed quality and productivity goals.
• Ensure security of customer information and perform authentication on every call.
• Collaborate with internal teams to report trends and escalate complex issues.

Requirements

• Must reside within 50 miles of Charleston, SC
• High School Diploma or equivalent.
• Previous experience in an inbound call center or financial services.
• Strong computer skills and ability to navigate multiple systems simultaneously.
• Availability to work 8:00am-4:45pm EST with a rotating Saturday shift.
• Reliable internet connection (minimum 10 Mbps download/5 Mbps upload) with direct Ethernet connectivity.

Culture & Benefits

• Commitment to professional development and cultivating individual potential.
• Comprehensive benefits package including health and wellness programs.
• Supportive team environment focused on integrity and excellence.
• Opportunities for career growth within a stable, community-focused financial institution.