Technical Customer Support Representative (SaaS)

Location: Singapore; hybrid work with office attendance Tuesday–Thursday

Company

hirify.global develops spatial intelligence solutions that help decision makers and operators understand current conditions and plan future actions.

What you will do

• Provide order and technical support to customers across the APAC region through email and phone.
• Help define order requirements, including image selection, and process orders, quotations, and feasibility assessments.
• Provide technical support for SaaS programs and submit tickets for internal and customer issues.
• Use satellite imagery knowledge to perform basic quality control evaluations and recommendations.
• Manage tasking and archive projects, coordinate service incident resolution, and escalate technical issues.
• Train peers and customers, collaborate with sales and support groups, and provide on-call support for high-value projects, including weekends when required.

Requirements

• Ability to attend the Singapore office on a hybrid basis Tuesday–Thursday
• Relevant degree or equivalent experience.
• At least 2 years of customer service experience, preferably in a professional or B2B environment.
• Strong written and verbal communication, listening, comprehension, diagnostic, troubleshooting, problem-solving, and analytical skills.
• Ability to work in a Windows environment, including Microsoft Office, Outlook, and Teams.
• Ability to travel internationally less than 10% of the time.

Nice to have

• Experience with GIS tools such as QGIS, ESRI ArcMap, or ESRI ArcPro.
• Experience in Earth observation and customer relationship management systems.
• Proactive, adaptable, team-focused approach with a willingness to learn.

Culture & Benefits

• Training and development courses are provided.
• Opportunity to work with customers and internal stakeholders on spatial intelligence missions.
• Additional supplement for weekend on-call support for high-value projects.
• Inclusive workplace with equal employment opportunity.