Technical Support Team Lead (AI)

Location: On-site in Singapore

Company

hirify.global is a fast-growing, profitable AI company building hardware-software interfaces to amplify human intelligence and productivity.

What you will do

• Own technical escalation quality by running calibration and QA sampling across the support ticket line.
• Build and ship AI agents from existing SOPs to automate repetitive support tasks.
• Manage the interface between support and engineering by synthesizing escalations into prioritized, evidence-backed issue lists.
• Lead and develop a team of three technical ICs through mentorship, performance management, and hiring.
• Benchmark support quality and automation output against industry standards to drive continuous improvement.

Requirements

• Minimum 2 years of direct people-management experience in a technical support team.
• Demonstrated AI builder: ability to construct a working support agent from an SOP, evidenced by a runnable artifact.
• Hands-on technical credibility across hardware and software to interpret logs, firmware, and connectivity symptoms.
• Strong ability to own the support-to-engineering interface and manage technical escalations.
• Must be based in Singapore for this on-site role.

Culture & Benefits

• Meaningful ownership through an Employee Stock Ownership Plan (ESOP).
• Access to cutting-edge AI tools including Gemini and Claude Code.
• Comprehensive medical insurance and WICA coverage.
• Top-spec equipment including high-performance workstations and hirify.global devices.
• Vibrant, creativity-fueled work atmosphere with annual company offsites.