Onsite Support Engineer (Windows)

Location: Singapore; onsite role

Company

hirify.global delivers enterprise technology, software, managed infrastructure, application modernization, and industry-specific solutions to global enterprises and public sector organizations.

What you will do

• Provide timely, professional customer service and resolve end-user support issues.
• Install, upgrade, support, and troubleshoot Windows, Microsoft Office, Adobe, lab workstations, printers, computers, and other authorized peripherals.
• Perform smart-hands support for servers, storage, tape media, network and voice equipment, and cabling.
• Handle hardware break-fix, preventative maintenance, user migrations, application installations, and desktop lifecycle activities.
• Track IT assets from delivery through end of life and maintain accurate documentation.
• Monitor ticket queues, diagnose and route incidents and requests, coordinate vendor support, and meet SLA requirements.

Requirements

• Diploma or degree in IT, information systems, or an equivalent qualification.
• Professional fluency in Mandarin Chinese and English is required.
• At least two years of end-user support experience.
• Strong knowledge of Microsoft Windows operating systems and Microsoft Office.
• Basic knowledge of IT infrastructure, including network topologies, VPNs, and servers, sufficient to isolate end-user problems.
• Strong customer service, interpersonal, telephony, multitasking, and process-oriented skills.

Culture & Benefits

• In-person collaboration is prioritized while flexibility supports wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment focused on strong connections and community.