Customer Success Manager (Retail Media)

TL;DR

Customer Success Manager (Retail Media): Managing a portfolio of brands in North America to optimize their retail media and omnichannel commerce strategies with an accent on client retention and product adoption. Focus on translating product features into real-world impact and driving brand engagement across digital surfaces.

Location: Must be based in North America (Remote/Hybrid options available)

Salary: $97,000 base + $17,600 variable comp

Company

hirify.global is a leader in retail consumer insights and analytics, providing data-driven tools to help Health & Wellness brands grow their market share.

What you will do

• Manage a portfolio of food, beverage, and beauty brands, helping them navigate retail media and omnichannel commerce.
• Act as a product expert to educate, coach, and mentor clients on driving brand engagement.
• Own customer retention by monitoring client health and proactively mitigating churn risks.
• Develop strategies to expand engagement and identify upsell and cross-sell opportunities.
• Collaborate with implementation teams to ensure seamless onboarding and strategic alignment.
• Serve as the voice of the customer by relaying feedback to internal Product and Sales teams.

Requirements

• 3-5 years of experience in customer success, account management, or client services.
• Background in digital media, retail media, ad tech, or shopper marketing.
• Familiarity with retail media platforms and e-commerce customer journeys.
• Proficiency in Salesforce, Outreach, Zendesk, and Excel.
• Strong communication skills for guiding clients through strategic and technical conversations.
• Based in North America to support regional clients.

Nice to have

• Experience within the CPG, Retail, or Natural/Specialty industries.
• Familiarity with contract-management systems like DocuSign or CPQ tooling.

Culture & Benefits

• Hybrid work options to support work-life balance.
• Paid time off for volunteering and matching charitable donations.
• Collaborative, flexible, and communicative corporate culture.
• Employee-driven improvements via semi-annual company-wide surveys.