Technical Support Engineer

Location: Remote in the UK

Company

hirify.global creates technology that helps people understand and be understood while supporting a more neuroinclusive world.

What you will do

• Provide first-line technical support through phone, email, web requests, and support channels.
• Investigate technical issues, identify solutions, and guide customers through corrective actions.
• Record customer interactions, issues, and resolutions accurately in CRM and support systems.
• Escalate issues and collaborate with Sales, Development, QA, and other internal teams.
• Create and maintain support documentation, knowledge base articles, and user guidance materials.
• Build product and technical knowledge through training while contributing to customer satisfaction.

Requirements

• At least 1 year of experience in technical support, customer support, help desk, or a related environment.
• Experience troubleshooting technical issues and supporting customers through resolution.
• Ability to manage and prioritize multiple customer requests.
• Experience documenting customer interactions and maintaining accurate records.
• Clear communication and effective collaboration with technical and customer-facing colleagues.
• Willingness to learn new products, technologies, and support processes.

Nice to have

• Experience supporting Windows, macOS, ChromeOS, Android, or iOS environments.
• Familiarity with Google Workspace or Microsoft 365.
• Basic networking knowledge and troubleshooting experience.
• Experience creating support documentation or using CRM and support ticketing platforms.
• Experience using AI tools to improve troubleshooting, workflow efficiency, or documentation quality.

Culture & Benefits

• Fixed-term contract for 6 months.
• Flexible work schedules and flexible time off plans.
• Competitive salary with bonus opportunities.
• Comprehensive health and wellness benefits.
• Career development programs and a collaborative, innovative culture.