Product Solution Engineer (Mobile)

TL;DR

Product Solution Engineer (Mobile): Bridging the gap between development and support teams to resolve complex customer issues for mobile applications with an accent on troubleshooting and technical communication. Focus on managing customer tickets, collaborating with engineering teams, and maintaining documentation within an agile environment.

Location: Must be based in LATAM

Company

hirify.global is an AI-powered, all-in-one white-label sales and marketing platform serving over 2 million businesses globally.

What you will do

• Act as the primary point of contact for customer issues related to mobile and white-label mobile apps.
• Handle customer tickets promptly to ensure effective and timely resolution.
• Collaborate with development and support teams to diagnose and troubleshoot technical issues.
• Communicate clearly with customers regarding the status and resolution of their inquiries.
• Maintain detailed records of interactions and resolutions in the ticketing system.
• Participate in agile processes, including sprint planning, stand-ups, and retrospectives.

Requirements

• Must be based in LATAM
• Proven experience in a technical support or product solution role within a mobile environment.
• Solid understanding of mobile application fundamentals.
• Proficiency in agile methodology and experience working in agile teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Nice to have

• Experience with additional programming languages or frameworks.
• Familiarity with various customer support tools and ticketing systems.
• Previous experience in a customer-facing role.

Culture & Benefits

• Global, remote-first work environment.
• Culture rooted in creativity, collaboration, and innovation.
• Opportunity to work with a platform processing billions of API hits and message events daily.
• Inclusive hiring practices valuing diversity and individual differences.