Junior Support Specialist (SaaS)

TL;DR

Junior Support Specialist (SaaS): Providing first-line technical support and guidance for a hospitality management platform with an accent on user onboarding and problem resolution. Focus on investigating customer issues, delivering training sessions, and collaborating with product teams to improve the user experience.

Location: Hybrid

Company

All-in-one software platform helping holiday parks, campsites, and accommodation providers manage reservations and automate guest experiences.

What you will do

• Support customers via chat, email, and phone to resolve issues and answer questions.
• Advise users on platform best practices to maximize the value of the software.
• Deliver customer training sessions, webinars, and knowledge-sharing activities.
• Create and improve educational content and support materials.
• Collaborate with Product and Development teams to escalate technical issues and share customer feedback.
• Maintain accurate customer records and support documentation.

Requirements

• Strong interest in technology, software, and digital solutions.
• Excellent communication skills and a customer-focused mindset.
• Analytical and problem-solving abilities to investigate and resolve user issues.
• Proactive attitude and willingness to learn through a structured onboarding program.
• Ability to manage multiple tasks and stay organized.

Nice to have

• Previous experience in customer support, hospitality, or retail environments.

Culture & Benefits

• Hybrid working opportunities and 25 days of annual leave.
• Competitive salary with annual reviews and a 10% increase after the first year.
• Structured onboarding program with a dedicated buddy.
• Access to a Learning Management System (LMS) and ongoing professional development.
• Clear career growth opportunities within an international SaaS company.

Hiring process

• Initial application review and contact within five working days.
• First interview to meet the team and discuss the role.
• Second interview focused on experience, skills, and support approach.