Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing high-stakes enterprise relationships for the UKI market with an accent on AI-driven workflow adoption and strategic value realization. Focus on orchestrating executive alignment, driving complex change management, and ensuring long-term product advocacy within Fortune 500 organizations.

Location: Must be based in London, UK, with an office-centric hybrid schedule (Mon, Tue, Thu in-office).

Salary: €104,000–€118,400

Company

Asana is a leading platform for human + AI collaboration, helping millions of teams achieve their goals through efficient work management.

What you will do

• Drive AI-first adoption and value realization for enterprise customers.
• Manage high-stakes relationships with C-Suite stakeholders.
• Architect strategic success plans and AI adoption roadmaps.
• Lead end-to-end customer journeys, including workflow optimization and AI governance.
• Collaborate with Sales to secure renewals and identify expansion opportunities.
• Serve as a strategic conduit between customers and the product team.

Requirements

• 8+ years of professional experience, with 5+ years in SaaS Customer Success or Account Management.
• Proven track record of managing high-stakes enterprise accounts (Fortune 500).
• Expertise in executive storytelling and leading C-suite business reviews.
• Deep understanding of AI-enabled SaaS, automation, and workflow optimization.
• Must be based in London and able to work from the office on a hybrid schedule.
• Ability to travel up to 25% for on-site engagements.

Culture & Benefits

• Comprehensive compensation package including base salary and equity.
• Mental health, wellness, and fitness benefits.
• Career coaching and support.
• Inclusive family building benefits.
• In-office culinary options with dietary accommodations.