Strategic Account Manager (Fintech)

TL;DR

Strategic Account Manager (Fintech): Managing commercial relationships and strategic growth for complex financial institutions with an accent on compliance technology, trade surveillance, and unified control frameworks. Focus on driving renewals, identifying expansion opportunities, and leading executive-level business reviews to ensure platform value and client retention.

Location: London

Company

hirify.global is a data operating platform that organizes enterprise data into actionable information to protect and promote business growth for multinational companies.

What you will do

• Own the full commercial lifecycle, including renewals, churn forecasting, and expansion strategy for a portfolio of regulated financial institutions.
• Lead executive business reviews to discuss compliance posture, regulatory risk, and platform value.
• Identify and drive inbound expansion deals in collaboration with Account Executives.
• Assess account health and risk by analyzing stakeholder signals, ticket patterns, and adoption data.
• Manage complex escalations and ensure internal teams deliver on client commitments.
• Translate technical and operational updates into actionable business narratives for clients.

Requirements

• Deep knowledge of enterprise compliance technology, including communications and trade surveillance.
• Understanding of the global financial services regulatory environment and its impact on client demand.
• Experience in multi-stakeholder account management within complex organizational structures.
• Proven track record in commercial lifecycle management for enterprise SaaS, including negotiation and retention.
• Strong operational accountability for escalation management and ticket resolution.
• Ability to navigate relationships with both executive leadership and practitioner-level teams.

Culture & Benefits

• Global mission with a passionate, innovative team.
• Highly competitive compensation package.
• Fully covered health insurance for employees and their families.
• Generous time-off policy and flexible work schedule.
• High-impact environment with significant potential for professional growth.

Hiring process

• Initial exploration of core factors including salary, location, and experience.
• Deep dive into technical and behavioral competencies.
• Practical work task simulation followed by a presentation to colleagues and managers.
• Final interviews with senior leadership.