Executive Virtual Assistant (Customer Success Coordinator)

TL;DR

Executive Virtual Assistant (Customer Success Coordinator): Managing inbound customer communication, maintaining DripJobs CRM, and supporting back-office administration with an accent on customer service quality, pipeline follow-up, and process improvement. Focus on streamlining operations through SOP documentation, Google Workspace workflows, and AI-assisted productivity using ChatGPT/LLMs.

Location: South Africa / Philippines (Remote)

Company

hirify.global is a residential painting business focused on customer service and operational excellence.

What you will do

• Answer inbound phone calls, contact leads using a sales script, schedule appointments, and follow up with prospective customers.
• Maintain and update DripJobs CRM, including accurate customer records and monitoring lead progression through the sales pipeline.
• Handle administrative and data entry tasks, including maintaining Google Sheets and organizing business documentation.
• Support operations by documenting and creating SOPs, improving administrative workflows, and assisting with project management/task tracking.
• Use AI tools (ChatGPT and other LLMs) to improve productivity, conduct research, and help create documents/templates/processes.

Requirements

• Excellent written and spoken English.
• Clear, professional phone communication with a neutral or Westernized accent.
• Strong customer service skills and high attention to detail.
• Experience working with CRM systems and maintaining accurate customer records.
• Comfortable with Google Workspace (Docs, Sheets, Drive) and strong computer literacy.
• Experience using AI tools such as ChatGPT or similar LLMs.

Nice to have

• Experience as an Executive Assistant, Virtual Assistant, Administrative Assistant, or in customer service/call handling/appointment scheduling.
• Experience with SOP documentation and project coordination.
• Familiarity with CompanyCam (or similar field service software) and tools like Asana or Slack.
• Industry experience in residential services or painting.

Culture & Benefits

• Long-term role with ownership of recurring tasks and continuous process improvement.
• Remote work setup.
• Opportunity to become an internal expert in DripJobs CRM features and automation.
• Use AI tools to reduce administrative workload and improve efficiency.
• Supportive environment that values proactive problem-solving and asking questions when needed.

Hiring process

• Interviews to assess communication skills, organization, and experience with CRM/administrative workflows.
• Evaluation of fit for proactive ownership and ability to learn new tools independently.