Team Leader Customer Experience (Logistics)

TL;DR

Team Leader Customer Experience (Logistics): Supervising daily operations of the Customer Experience team and managing production-related aspects of orders with an accent on value-added services, expedited processing, and special-order handling. Focus on coordinating production activities, ensuring high customer satisfaction, and mentoring team members to meet performance goals in a fast-paced environment.

Location: Must be based in Wilmington, OH

Salary: $58,000–$73,563/Yr.

Company

hirify.global is a Fortune 1000 IT solutions partner that connects people with technology, providing hardware, software, and professional IT services to companies, schools, and government agencies worldwide.

What you will do

• Supervise daily operations of the Customer Experience team and manage multiple projects.
• Coordinate production activities, value-added services, and expedited order processing.
• Handle client project monitoring, escalations, and reporting.
• Mentor team members, identify career paths, and conduct performance assessments.
• Ensure compliance with company policies, legal guidelines, and quality standards.
• Collaborate with Sales, PMO, and other departments to resolve complex order issues.

Requirements

• Bachelor's Degree or equivalent combination of education and work experience.
• Strong knowledge of SLO/SLA, receiving, shipping, and inventory control procedures.
• Proficiency in Microsoft Office (Windows, Word, Excel, PowerPoint, Teams) and ERP systems.
• Proven management and coaching skills to lead teams in a fast-paced environment.
• Excellent organizational skills with the ability to make time-sensitive decisions.
• Attention to detail in documentation, SOP creation, and professional communication.

Culture & Benefits

• Competitive compensation and 401k plans.
• Comprehensive medical insurance and total rewards package.
• Support for emotional well-being including free therapy visits and mental health coaching.
• Generous paid time off including vacation, sick time, Wellness, and Volunteer days.
• Supportive team environment with a focus on innovation and professional growth.