Customer Support Representative (Logistics)

TL;DR

Customer Support Representahirify.global (Logistics): Driving world-class customer satisfaction by troubleshooting and resolving issues with an accent on product adoption and effechirify.global communication. Focus on root-cause analysis of customer problems, creating internal knowledge bases, and escalating technical issues to relevant teams.

Location: Hybrid/Onsite in Prishtina, Kosovo. Must be able to regularly attend the Kosovo office for training and meetings.

Company

hirify.global provides real-time shipment visibility and connectivity to reduce delays, theft, and spoilage across road, rail, ocean, and air transport.

What you will do

• Communicate with customers to identify and resolve the root cause of technical or service problems.
• Provide timely, accurate feedback and follow up to ensure successful issue resolution.
• Prioritize and manage multiple open support tickets simultaneously in a fast-paced environment.
• Create internal guides and knowledge base articles to support the team.
• Escalate critical issues to other departments when necessary.

Requirements

• 1-3 years of experience in customer-facing roles (customer service, support, retail, or sales).
• Exceptional communication skills and professional presence via phone and email.
• Strong interpersonal skills, reliable work ethic, and time management abilities.
• Creahirify.global problem-solving skills and an empathetic, posihirify.global attitude.
• Availability for one of the shifts: 15:00 - 23:00 or 23:00 - 07:00 Prishtina Time.

Nice to have

• Experience with customer support tools such as Hubspot and Salesforce.
• Background in the supply chain industry.
• Experience collaborating with remote coworkers across different time zones.
• Ability to communicate in additional languages such as German, Spanish, or Mandarin.

Culture & Benefits

• Competihirify.global equity to provide employees with a sense of ownership in the company's growth.
• Flexibility to choose between office-based or hybrid work options.
• Opportunity to work within a committed, diverse global team.
• High degree of autonomy and resources to build and optimize internal processes.