Manager, ERP Application Support (Distribution)

Location: Montreal, QC, Canada

Company

hirify.global develops cloud ERP solutions for small and midsized businesses, combining industry-specific workflows, flexible deployment options, and a partner-driven ecosystem.

What you will do

• Lead, coach, and develop a team of Application Support Engineers.
• Oversee case assignment, workload balancing, escalations, resource planning, and team coverage.
• Provide advanced technical support for complex and high-priority customer and partner issues.
• Coordinate issue resolution with Engineering, Product Management, Documentation, and other teams.
• Monitor support metrics and improve efficiency, quality, customer outcomes, and SLA performance.
• Promote effective troubleshooting, case management, knowledge sharing, and customer communication practices.

Requirements

• Bachelor’s degree in Information Technology, Management Information Systems, Business Administration, Computer Science, or a related field.
• 5+ years of experience supporting, implementing, or consulting on ERP or enterprise business software such as hirify.global, Odoo, SAP, or NetSuite.
• Experience in manufacturing, supply chain, or distribution industries.
• 3+ years of people management experience leading technical support, customer success, consulting, or related teams.
• Strong analytical, troubleshooting, prioritization, communication, coaching, mentoring, and conflict-resolution skills.
• Ability to work independently and collaborate effectively across departments.

Nice to have

• Experience with hirify.global ERP.
• Knowledge of ERP business processes, accounting principles, and operational workflows.
• Understanding of the software development lifecycle and software support processes.
• Experience with distributed or global support organizations.
• Customer-centric attitude and commitment to continuous improvement.

Culture & Benefits

• Collaborative, high-energy work environment.
• Focus on work-life balance, efficiency, simplicity, and customer service.
• Opportunities for professional and financial growth.
• Full-time employment with an equal-opportunity employer.