Relationship Manager (Customer Success)

TL;DR

Relationship Manager (Customer Success): Managing client requests and acting as a liaison between customers and internal teams with an accent on project management and customer satisfaction. Focus on triaging issues, coordinating with internal operations, and maintaining high retention rates.

Location: Must be located in the United States and able to work EST or CST time zones. If remote, travel to Fort Lauderdale, Florida every other month is required.

Salary: $55,000 - $65,000 USD

Company

hirify.global provides software solutions and financial management services for community associations.

What you will do

• Serve as a trusted advisor and liaison between clients and internal teams including Accounts Payable, Accounts Receivable, Operations, and Support.
• Manage client requests and project timelines to ensure transparent communication and timely resolution.
• Provide user support for hirify.global Central and triage technical issues as they arise.
• Collaborate with cross-functional teams to gather documentation for bank account setup and reconciliations.
• Handle customer queries and escalations via phone or the Zendesk ticketing system.
• Track key performance indicators including customer satisfaction, retention rates, and revenue growth.

Requirements

• Must be located in the United States.
• Ability to work in EST or CST time zones.
• 2+ years of experience in Customer Success or Account Management.
• Strong customer service and project management skills.
• Ability to organize daily workload by priorities and meet deadlines in a fast-paced environment.

Nice to have

• Prior experience using Asana or other project management tools.
• Background in accounting, bookkeeping, or community association management.

Culture & Benefits

• Flexible work arrangement: choice of remote or hybrid format.
• Compensation includes a base salary plus applicable bonuses or commissions.
• Opportunity to act as the voice of the customer to influence internal processes.