Enterprise Customer Success Manager (EdTech)

TL;DR

Enterprise Customer Success Manager (EdTech): Driving engagement, retention, and enablement for enterprise customers to achieve business outcomes with an accent on account lifecycle ownership and strategic growth. Focus on maximizing product utilization, mitigating churn risk, and forecasting expansion opportunities for high-value portfolios.

Location: Remote (USA). Applicants within 45 miles of Westlake/Dallas, TX are expected to work on-site Tuesday through Thursday.

Salary: $104,000 - $130,000 USD

Company

hirify.global is a learning platform dedicated to accelerating technology skills and capabilities for the global tech workforce.

What you will do

• Manage the full customer lifecycle from onboarding and adoption through to renewal.
• Build trusted advisor relationships with senior technology leaders including CTOs, CIOs, and VPs of Engineering.
• Analyze customer health and product utilization via internal tools to provide strategic ROI recommendations.
• Proactively mitigate churn risks and identify growth and expansion opportunities within the portfolio.
• Collaborate with Account Executives to achieve best-in-class gross and net retention targets.

Requirements

• Minimum 5 years of related experience (or 3+ years with an advanced degree).
• Must be based in the USA.
• Proven experience supporting global enterprise customers on both SaaS and On-Premises solutions.
• Strong understanding of software engineering development life cycles (SDLC) and IT solutions.
• Ability to network and communicate effectively with senior executive leadership.

Nice to have

• Experience with Gainsight and Salesforce.com.
• Bilingual proficiency in English and French.
• Knowledge of learning and development frameworks and strategies.

Culture & Benefits

• Blended work environment supporting collaboration, flexibility, and connection.
• Comprehensive medical coverage and unlimited PTO.
• Wellness reimbursement and dedicated professional development funds.
• Mission-driven culture focused on inclusive tech up-skilling.