Customer Care Specialist (Portuguese Market)

TL;DR

Customer Care Specialist (Portuguese Market): Handling incoming requests and assisting customers with the electronic reservation book, website, and app with an accent on personalized problem solving. Focus on providing high-quality support for the Portuguese market and resolving user queries across multiple channels.

Location: Must be based in Barcelona (Hybrid: 2 days home office per week)

Company

The leading restaurant booking platform in Europe and part of the Tripadvisor Group, connecting diners with restaurants across 11 countries.

What you will do

• Manage incoming customer requests via phone, email, and chat.
• Assist customers with the electronic reservation book, website, and mobile application.
• Analyze customer needs to provide the most suitable answers and tailored solutions.

Requirements

• Based in Barcelona.
• Native level of Portuguese.
• Fluent in English (C1).
• Experience in a customer support environment.
• Knowledge of CRM tools.
• High level of communication skills and a customer-centric approach.

Culture & Benefits

• Permanent employment contract.
• Flexible working environment (2 days home office/week + full remote options in summer and December).
• Competitive fixed salary, performance bonuses, and daily lunch vouchers.
• Fully covered health, life, and disability insurance.
• Lifestyle benefits for physical activities, travel, and family support.
• Dedicated parental and caregiver leave (12 weeks fully paid) and access to the Calm app.