Global Employment Specialist

TL;DR

Global Employment Specialist (Customer Support): Acting as a subject matter expert for Revolut GlobalHire, supporting complex HR, payroll, and cross-border compliance cases with an accent on internal operations, training, and multi-team coordination. Focus on managing complex cases, building internal playbooks, and collaborating with product teams to improve customer and agent experience.

Location: Remote in Lithuania, Poland, Portugal, Romania, or Spain

Company

Revolut is a fast-growing fintech product company with 75+ million customers, offering a range of financial services including spending, saving, investing, and more.

What you will do

• Serve as the technical expert for global talent products, guiding internal support teams
• Lead end-to-end coordination of complex HR and payroll cases across multiple teams
• Own and maintain internal operations playbooks for seamless execution
• Design and deliver specialized training programs on product features and HR updates
• Identify systemic issues and collaborate with product teams to improve processes

Requirements

• Fluency in English (C1+)
• Remote work from Lithuania, Poland, Portugal, Romania, or Spain
• 2+ years experience in customer support or product specialist roles handling complex HR queries
• Strong understanding of support tools and documentation platforms
• Proven ability to manage high-stakes, multi-stakeholder cases
• Excellent communication, collaboration, and customer-centric mindset

Nice to have

• Experience with HR tech or B2B SaaS products
• Knowledge of global hiring models and remote international team management
• Background in creating training modules, knowledge bases, or playbooks

Culture & Benefits

• Inclusive and diverse workplace certified as a Great Place to Work™
• Opportunity to work remotely within specified European countries
• Fast-paced, evolving environment with high ownership and impact