Customer Success Manager Enterprise (SaaS)

TL;DR

Customer Success Manager Enterprise (SaaS): Managing renewals and retention for strategic enterprise accounts within the brand visibility domain with an accent on ROI demonstration and long-term relationship building. Focus on driving customer value, identifying growth opportunities, and coordinating cross-functional success plans.

Location: Berlin

Company

hirify.global is a leading brand visibility platform that provides AI-driven insights for SEO, content marketing, and paid media to marketers worldwide.

What you will do

• Drive high customer retention and renewal rates by closely managing the renewal pipeline.
• Build and nurture strong relationships with key stakeholders, including marketing operations teams and leaders.
• Conduct regular business reviews to demonstrate ROI and offer customized strategies to meet business goals.
• Collaborate with stakeholders to link marketing workflows to the business value delivered by hirify.global.
• Act as the voice of the customer to advocate for product improvements based on feedback.
• Develop and execute customized success plans to ensure timely time-to-value and immediate impact.

Requirements

• 4-6+ years of experience in Customer Success or Account Management focusing on enterprise customers.
• Experience in the MarTech or SaaS space.
• Proven track record of pipeline management and delivering renewals ahead of schedule.
• Ability to build strong relationships with various levels of seniority.
• General understanding of SEO, SEM, content marketing, analytics, and CRM.
• Native German speaker.

Nice to have

• Experience working with international companies.
• Ability to navigate ambiguity and adapt in a rapidly changing global environment.

Culture & Benefits

• Unlimited PTO.
• Hobby and team building budget allowance.
• Employee Support Program and financial aid for loss of family members.
• Employee Resource Groups.
• A culture based on trust, ownership, and enthusiasm for constant improvement.

Hiring process

• Resume review by the Talent Acquisition team with feedback typically within three working days.
• Detailed interviews focusing on professional background, work style, and personality.
• Interviews are conducted online via laptop/desktop with cameras enabled.