Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Managing a portfolio of high-complexity enterprise accounts in EMEA with an accent on driving SaaS upsell, cross-sell, and gross retention. Focus on building multi-threaded executive relationships, executing proactive business reviews, and leveraging data to ensure account health and commercial growth.

Company

hirify.global is a fast-growing global platform providing all-in-one solutions for hospitality businesses to automate and scale their operations.

What you will do

• Drive SaaS upsell and cross-sell revenue across a portfolio of strategic enterprise accounts.
• Lead proactive QBRs and EBRs focused on business outcomes and commercial opportunities.
• Manage multi-threaded executive relationships to position yourself as a trusted commercial partner.
• Identify account risks early and own recovery plans to protect gross retention.
• Collaborate with Sales, RevOps, and Product teams to improve account health and product adoption.
• Maintain CRM hygiene and provide data-driven voice-of-customer insights to leadership.

Requirements

• 5+ years of experience in enterprise Customer Success or Account Management within a SaaS environment.
• Proven track record of owning and closing upsell and expansion revenue.
• Experience managing complex, multi-stakeholder accounts at the Director, VP, or C-suite level.
• Strong commercial acumen with the ability to discuss ROI, unit economics, and business impact.
• Data-driven approach using CRM and product metrics to guide account strategy.
• Structured communication skills with the ability to distill complexity into clear recommendations.

Nice to have

• Experience in property management, travel-tech, or hospitality SaaS.
• Familiarity with Salesforce, Zuora, or similar CRM and billing systems.
• Exposure to payments or fintech products.
• Experience operating in a high-growth, scaling environment.

Culture & Benefits

• Opportunity to work in a dynamic, global, and impact-driven environment.
• Collaborative culture with over 900 team members across 16 countries.
• Focus on professional growth and career development within a scaling organization.
• Exposure to a wide suite of industry-leading integrations and hospitality technology.