Customer Success Advisor (NoSQL)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Advisor (NoSQL): Serving as a technical partner for strategic enterprise accounts to ensure long-term stability and success on the platform with an accent on proactive architectural guidance and incident management. Focus on de-risking mission-critical applications, performing deep architecture reviews, and optimizing large-scale distributed database deployments.
Location: Singapore (Hybrid)
Company
provides an operational data platform for AI, replacing legacy infrastructure with a unified platform architected for performance, flexibility, and global scale.
What you will do
- Lead the planning and execution of Enterprise Edition (EE) upgrades to ensure smooth transitions.
- Perform regular architecture reviews and performance tuning to identify trends and prevent technical churn.
- Orchestrate support during active incidents, providing deep architectural context to expedite resolution.
- Own the post-incident recovery process, including Root Cause Analysis (RCA) and recommending long-term fixes.
- Maintain detailed customer documentation, including architecture diagrams and topology information.
- Act as a bridge between customers and Product Management/Engineering to advocate for roadmap requirements.
Requirements
- 6+ years of experience in Solutions Architecture, Professional Services, or Technical Account Management within enterprise software.
- Expert-level knowledge of NoSQL concepts, Server (EE), and Capella (DBaaS).
- Proven track record of managing and optimizing large-scale distributed database deployments.
- Ability to translate technical performance and reliability metrics into business impact.
- Must be based in Singapore.
Culture & Benefits
- Generous Time Off Program providing flexibility for family care.
- Comprehensive wellness benefits, including world-class medical, dental, vision, and life insurance.
- Financial planning support through retirement programs and business travel insurance.
- Commitment to career growth via a "Be valued, Create value" approach.
- Ergonomic in-office and WFH setups, including food and snacks for office employees.
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