Customer Experience Team Manager (Aviation)

TL;DR

Customer Experience Team Manager (Aviation): Enhancing customer satisfaction by overseeing and optimizing physical and digital touchpoints with an accent on strategic planning and roadmap execution. Focus on driving digital transformation of customer service processes, managing KPIs, and leading cross-functional projects to ensure excellence in service.

Location: Based in Budapest, Hungary

Company

hirify.global is a leading European low-cost airline dedicated to providing affordable, reliable, and sustainable air travel.

What you will do

• Develop and implement strategies to improve customer satisfaction across all physical and digital journey stages.
• Drive the planning and execution of the CX development roadmap to maintain high service levels.
• Set and manage KPIs to track and optimize customer service performance.
• Lead and mentor a dedicated team to deliver exceptional customer service.
• Drive the digitalization of customer service processes to enhance efficiency and engagement.
• Collaborate with internal and external stakeholders to align CX initiatives with business objectives.

Requirements

• 4-6+ years of overall working experience.
• 3+ years of professional experience in a CX or similar management role with people management responsibilities.
• Proven track record of successfully leading complex cross-functional projects.
• Bachelor’s or Master’s degree, preferably in Commercial, Aviation, or Marketing.
• Fluent English (both written and spoken).
• Must be based in Budapest, Hungary.

Culture & Benefits

• Inclusive and diverse environment with a team of over 8,000 employees from 110+ nationalities.
• Extensive training and development opportunities to support career growth.
• Fast-paced environment in a rapidly expanding European airline.
• Culture based on positivity, dedication, integrity, and sustainability.