Sr. Support Engineer (VMware)

TL;DR

Sr. Support Engineer (VMware): Providing mission-critical remote support for VMware components with an accent on complex troubleshooting, configuration, and incident resolution. Focus on delivering high-quality customer experiences and collaborating within a 24/7 global support environment.

Location: Must be based in Australia

Company

A global provider of end-to-end enterprise software support, managed services, and AI-driven ERP solutions for Oracle, SAP, and VMware.

What you will do

• Evaluate and resolve complex customer issues using methodical troubleshooting and expert VMware knowledge.
• Provide hands-on assistance to end users via remote connectivity and collaborative tools.
• Develop and implement configuration changes to resolve incidents and optimize system performance.
• Create scripts to identify, analyze, and correct data-related issues.
• Collaborate with virtual team members to share knowledge and improve diagnostic methodologies.
• Participate in a 24/7/365 on-call rotation, including evenings, weekends, and holidays.

Requirements

• Must be based in Australia
• Fluent English and Japanese (verbal and written) required
• 10+ years of experience across the VMware technology footprint
• Technical expertise in vSphere, vCenter, vSAN, NSX, SRM, and Aria Suite
• Proven history of solving complex problems across multiple VMware components
• Bachelor’s degree in Computer Science or equivalent experience

Nice to have

• Knowledge of Dell VxRail, VCF, Aria Automation, Horizon View, or VMware TKG

Culture & Benefits

• Work in a fast-paced, global environment with a focus on innovation and client success.
• Collaborate with a diverse, extraordinary team of professionals.
• Opportunities for professional growth and learning new skills.
• Commitment to social impact through the hirify.global Foundation.
• Equal Employment Opportunity employer with a focus on mutual respect and collaboration.