Customer Engineer (AI)

TL;DR

Customer Engineer (AI): Leading technical implementations and customer success for an AI-driven healthcare platform with an accent on solution design, workflow automation, and cross-functional collaboration. Focus on bridging the gap between technical capabilities and business value for healthcare practices to ensure successful adoption and long-term platform expansion.

Location: Must be based in Washington, D.C., USA (Hybrid: 4 days in-office, Wednesdays remote).

Company

hirify.global is a high-growth, VC-backed technology company building AI-powered software solutions for the healthcare industry.

What you will do

• Partner with Sales and Customer Success to lead technical discovery, solution design, and product demonstrations.
• Manage end-to-end customer implementations from kickoff through production launch and go-live support.
• Serve as the primary technical expert, helping healthcare organizations automate workflows and improve operational efficiency.
• Drive customer adoption by optimizing workflows and maximizing long-term value from the AI platform.
• Collaborate with Product and Engineering teams to influence the roadmap based on customer feedback.
• Build scalable implementation methodologies, playbooks, and technical documentation to improve deployment quality.

Requirements

• 5+ years of experience in Solutions Engineering, Sales Engineering, or Technical Consulting within high-growth tech companies.
• Proven success in supporting SaaS or enterprise software implementations from discovery to launch.
• Strong technical aptitude with the ability to simplify complex concepts for non-technical stakeholders.
• Experience working cross-functionally with Product, Engineering, and Sales teams.
• Must be based in Washington, D.C. and able to work from the office 4 days per week.
• Bachelor's degree in Computer Science, Engineering, or related field.

Nice to have

• Experience with healthcare software, EMRs/EHRs, or healthcare integrations.
• Experience working in VC-backed Series B-D technology companies.

Culture & Benefits

• Equity participation for all employees.
• Competitive salary commensurate with experience.
• Comprehensive health, vision, and dental insurance options.
• Generous employer 401K match.
• Hybrid work policy with a designated work-from-home day.